Leveraging Monitoring Data to Provide Better Customer Service ...

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Leveraging Monitoring Data to Provide Better Customer Service ... Apr 30th 2012, 02:28 Understanding What Is Being Said About Your Brand April 29th, 2012 (09:19AM) Rose Duggan 0 Comments Each quarter Snoo.ws tackles a new series topic to provide our audience with insight, intelligence, examples and ideas. This month is Monitoring Month where we will cover everything from basic monitoring 101 to the top monitoring tools to monitoring's role in your overall strategy. So, stay tuned – there's plenty to come. The whole point of monitoring is to know what's being said about your brand.  After choosing the tools you'd like to use and the running the searches - the next step is to interpret the results.  This is how to truly understand what's being said about your brand. Read the rest of this entry>> How ICUC can help with Monitoring April 28th, 2012 (09:19AM) Bryan Tritt 0 Comments Each quarter Snoo.ws tackles a new series topic to provide our audience with insight, intelligence, examples and ideas. This month is Monitoring Month where we will cover everything from basic monitoring 101 to the top monitoring tools to monitoring's role in your overall strategy. So, stay tuned – there's plenty to come. Social Media Monitoring tools are capable of generating large amounts of information, but they require human beings to read each post if you want to know what the public thinks of your latest marketing campaign, product release, or social media campaign.� Read the rest of this entry>>

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